Job Description
Overview
Experience in Case / ticket management with compliance with SLA and accuracy· Soft skills like communication, flexibility, patience, and problem solving· Understanding on the Order to Activate (02A) process for telecom service providers· Good communication skill in managing the customer's escalation and analytical skill on root cause analysis of the issue
Requirements
· Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service Level Agreements.
· Well versed with Contact Center KPIs
· Hands on experience in BMC incident management system (detailed description of the steps, tested possible solutions, solving problems within a specified time).
ResponsibilitiesExperience in Case / ticket management with compliance with SLA and accuracy· Soft skills like communication, flexibility, patience, and problem solving· Understanding on the Order to Activate (02A) process for telecom service providers· Good communication skill in managing the customer's escalation and analytical skill on root cause analysis of the issue
Requirements
- Bachelor's degree in any field
- MSc/BE/Masters with specialization in IT/Computer Science (desired)
- 1-2 years of work experience
- Experience working in multi-cha...
Ready to Apply?
Take the next step in your AI career. Submit your application to Prodapt today.
Submit Application