Process Re-engineering Officer

YOUR ROLE

To conduct business process review and to manage and lead end-to-end business process improvements that impact on Maybank’s customer service delivery and ensure that policies and procedures are in line with the industry practice.

HOW WILL YOU CONTRIBUTE

• Design and apply an appropriate project management framework for the project.
• Prepare and maintain the Project Plan (or Project Execution Plan), Stage and Exception Plans, as required.
• Manage project risks, including the development of contingency plans.
• Report through agreed reporting lines on project progress through highlight reports and stage assessments.
• Conduct end-project evaluation to assess how well the project was managed and prepare an end-project report.
• Establish contact with other banks to set-up source for data gathering.
• Conduct research either through the net or actual bank inquiri...