Job Description
Job Summary
- Overseeing and providing management support for the assigned unit.
- Ensuring that an effective system of financial and operational controls is in place and is working intended.
- Ensure robust KRI/KCS controls and checks are in place to manage operational risks in GFS. Ensure the major activities and processes are well documented and that a robust BCP plan is in place. Facilitate tests on periodic basis and provide adequate support to the Department Continuity Co-ordinator.
- Ensuring that a continuous process and efficiency improvement culture is embedded within the function and an established process exists to constantly identify and implement improvement opportunities.
- Monitoring to ensure that the standards of customer service provided by the function consistently meet or exceed the requirements set under the Service Level Agreements agreed with the customers.
- Liaising with customers on the perio...
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