Process Improvement Officer (Loyalty Programs)

Title: Process Improvement Officer (Loyalty Programs)
The Process Improvement Officer (Loyalty Programs) provides general leadership in supporting the company’s sales and profit objectives through the design, development and continuous improvement of store and business model innovations, with management channels and its respective access points.
Key Responsibilities
Speed and Efficiency

• Develops projects on process efficiency, customer experience and store level technologies for delivery, digital payment and digital loyalty.
• Develops all relevant material/information for store cascade involving service standards, processes and system navigations.
• Assesses and challenges existing QMS and recommends improvement areas.
• Campaigns or organizes retooling sessions to ensure proper execution of channels processes and standards.
• Coordinates and completes the knowledge transfer for proper ...