Process Improvement Manager

About the job Process Improvement Manager

Job Title: Process Improvement Manager

Location: On-Site

Department: Operations / Business Excellence

Reports To: President and CEO

Position Summary:

We are seeking an accomplished Process Improvement Manager to lead operational excellence initiatives within our BPO organization. This role will focus on identifying process inefficiencies, implementing Lean Six Sigma solutions, and driving measurable performance improvements across functions. The ideal candidate will have a proven track record of process transformation in the BPO industry, coupled with strong leadership and analytical expertise.

Key Responsibilities

• Lead process assessments to identify inefficiencies, risks, and opportunities for improvement across BPO operations.
• Design, implement, and monitor standard operating procedures (SOPs) to ensure compliance, quality, and scalability.
• Apply L...