Process Governance Specialist – Tech

Responsibilities

• Act as the reference for ITSM practices, continuous improvement, and the development of new practices to deliver focused work aligned with the business strategy.
• Plan the implementation and/or optimization of IT governance processes and controls, aligned with area standards and market best practices, ensuring process compliance and excellence across all operations.
• Drive improvements in governance process efficiency through work guided by performance metrics (KPIs).
• Create mechanisms to monitor process performance to ensure maturity advancement.
• Manage critical governance processes.
• Serve as a focal point for internal and external audit processes to ensure alignment, organization, visibility, and efficiency in deliverables.
• Lead action plans to resolve critical issues that may involve multiple teams.
• Implement or enhance IT governance processes and controls, aligned with area st...