Job Description

Do you have the capacity for critical thinking and want to work for a global company as a Quality Analyst for one of the world’s most popular video streaming platforms?

Your responsibilities and impact working as a Process Executive - Quality Analyst:
You will be in charge of monitoring, analyzing trends, giving constructive feedback and suggesting process improvement based on the latest trends/behavior of the process flow.

  • Monitoring and reviewing the quality of service given to the client

  • Analyze and set up data at both the account and campaign level

  • Actively review decision accuracy to ensure consistency and alignment with internal standards and policies

  • Demonstrate innovation and intuition in identifying areas requiring operational adaptation or improvement

  • Coaching team members based on the audit findings, their performance and compliances

  • Provide weekly/monthly quality da...

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