Process Executive

Job Title: Process Executive - Customer Support-Indonesian & English
Location: Malaysia
Language required: Indonesian & English
Detailed Role & Responsibilities

• Listing Review (Verify and review information as per policy and guidelines)
• Analyze the data, reviews, moderates and fixes relevant data, Resolves user reports and queries
• Basic Listing Review
• Listing verification. Identify spam trends and escalate to relevant teams
• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
• Gather information via outbound calls to businesses
• Work collaboratively with the Team Leads

Core Competencies

• Excellent written, reading & spoken communications skills in English & Indonesian Language; also understanding of local/native culture.
• Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and sh...