Process Executive

Job Title: Process Executive - Provider Relations - Cantonese

Location: Malaysia

Language: Must be native or proficient in Cantonese.

Summary
Handle enquiries from network providers including but not limited to card acceptance / PA / outstanding claim status / contractual & fee review

Key Roles And Responsibilities

• Handle phone call and email enquiries from our network provider regarding the medical cards, pre-authorization, referrals
• Handle enquiries related to contract renewal, fee review, portal access and movement notice
• Provide information on pre-authorization status, Guarantee of Payment Letter and claims
• Update and maintain accurate records of all inquiries and provider list

Experience

• With 1 year of experience in provider relations or health insurance
• Good communication and negotiation skills
• Good analytical and problem-solving skills
• Presentable and mat...