Process Executive - Customer Service & Sales Operations

Role Purpose Statement

This role functions as a key operational anchor within the business team, ensuring smooth coordination between customers and internal functions such as Order Management, Order Entry, Sales, Supply Chain, Logistics, Credit, and Commercial teams. The PE/Associate Team Lead is responsible for overseeing end‑to‑end processing of orders and contract activities, including setup, amendments, rollovers, and closure—while guiding team members to maintain high standards of accuracy and timeliness.

By managing customer inquiries, monitoring workflow quality, and supporting issue resolution, this role helps maintain seamless day‑to‑day execution and reinforces the organization’s commitment to reliable service delivery. The position is essential in upholding process discipline, driving continuous improvement, and supporting consis...