Job Description
Job Summary
Identifies opportunities in voice and non-voice processes for Automation, prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
Lead Automation program plan to deliver requirements fitting into the overall program plan and drive UAT and go-live in an identified account
Drive realization of target FTE benefit, Business impacts
Drive assessment to build a validated line of sight for automation in conjunction with operations and customers
Use of statistical models and forecasting techniques to forecast or predict volumes, capacity, customer behavior
Customer journey
Data aggregation and data mining techniques help provide insights into past data in the form of dashboards, reports, etc. Oversee project execution on multiple projects and act in case of slippages
People management – supervise project team
Manage client expectations on overall project delivery
Review key deliverable...
Identifies opportunities in voice and non-voice processes for Automation, prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
Lead Automation program plan to deliver requirements fitting into the overall program plan and drive UAT and go-live in an identified account
Drive realization of target FTE benefit, Business impacts
Drive assessment to build a validated line of sight for automation in conjunction with operations and customers
Use of statistical models and forecasting techniques to forecast or predict volumes, capacity, customer behavior
Customer journey
Data aggregation and data mining techniques help provide insights into past data in the form of dashboards, reports, etc. Oversee project execution on multiple projects and act in case of slippages
People management – supervise project team
Manage client expectations on overall project delivery
Review key deliverable...
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