Job Description

Job Title: Business Transformation Manager

Essential Duties and Responsibilities

  • Develop and execute key process improvement and digital transformation project roadmaps for aligned businesses.

  • Conduct process discovery and analysis of existing processes, systems, and workflows to identify bottlenecks and opportunities for digital transformation using RPA, AI, Power Automate, and workflow tools.

  • Develop and implement strategies to drive digitization, automation, and continuous process improvement initiatives.

  • Provide constructive challenge to the business to embed a culture of continuous improvement in collaboration with the Change and Implementation Lead.

  • Assess, identify, and deploy intelligent automation solutions, including Generative AI and conversational bots.

  • Analyze customer behavior using NPS and CSAT data to recommend significant digital transforma...

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