Process Excellence Manager

Job Description: Process Excellence (PEX) Manager

Location: Coimbatore, India

Employment Type: Full-Time

Role Overview

We are looking for an experienced Process Excellence (PEX) professional with 10+ years of experience to drive operational efficiency, process standardization, and continuous improvement across customer operations. The role will focus on building scalable process frameworks, improving service delivery, and enhancing overall customer experience across multiple support channels.

Key Responsibilities

• Drive end-to-end process excellence initiatives across customer operations
• Design, implement, and govern robust process frameworks and operating models
• Lead continuous improvement programs to improve efficiency, quality, cost, and CX
• Analyze existing processes and identify gaps, ...