Job Description

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Restdays: Nightshift – No fixed weekends off

Roles & Responsibilities:

  • Lead consulting assignments and deliver business value to the customers through quality initiatives.
  • Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
  • Drive benchmarking and best practices deployment across accounts.
  • Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
  • Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
  • Wor...

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