Process Excellence Expert, MHLS

Amazon has built a reputation for excellence, consistently ranked among the most customer-centric and trusted companies. At the Process Excellence Organization, we are committed to delivering a seamless experience to our internal customers through LLM, GenAI, data-driven solutions and process automation. We are seeking a Process Excellence Expert to lead strategic process improvements, drive automation initiatives, and leverage analytics to enhance operational efficiency. This role will work with multiple departments.
and requires close collaboration with cross-functional teams—including Technology & Product, HR, Operations, and Business—to lead high-impact projects. The ideal candidate is a tech-savvy problem solver with a passion for Lean methodologies, automation, and analytics to eliminate inefficiencies and scale processes.


Key job responsibilities
•Identify and drive process automation, GenAI/Agentic AI, ML solutions, and analytics-based improvement opportun...