Job Description
- Provide
mentoring and employee development guidance to staff with constructive
feedback on projects, goals and accomplishments. - Identify
opportunity areas where process management and reengineering can
significantly impact efficiency, quality, profitability, and customer
satisfaction. - Solicit,
collect and prioritize business process improvement candidate projects - Assess
current processes, identify defects, areas of improvement, and to-be
process design, assist in transition planning - Develop
appropriate metrics, including key performance indicators (KPIs), critical
success factors (CSFs), performance measures and process controls - Gather,
mine and analyze data to drive business process improvements using Six
Sigma, Lean quality or like process improvement programs - Lead
process owners, stakeholders and subject matter experts through the
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