Job Description

Overview



  • Conduct deep-dive reviews of existing operational and legal workflows to document and visualize current-state processes with a view to optimize them.

  • Analyze, map, and redesign business processes across legal and business services teams, focusing on leveraging AI and automation.

  • Identify pain points, inefficiencies, and opportunities for transformation—AI-driven and non-AI—stemming from the Services Review and other strategic initiatives.

  • Develop and maintain process documentation, workflows, and standard operating procedures.

  • Collaborate with stakeholders across practice groups and departments to understand variations in workflows and pain points.

  • Contribute to future-state design and roadmap development for firm-wide operational processes, ensuring alignment with strategic goals.

  • Support the implementation of service review recommendations using a tiered ...

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