Job Description

Process Engineering Consultant (Process Engineer)


Location: Charlotte, NC – CIC or Ballantyne
Term: 6‑month contract with strong potential for extension or conversion

About the Role

We are looking for a Process Engineering Consultant to help drive observation‑based workflow optimization, process intelligence deployment, and workforce analytics initiatives. This role blends technical execution, analytical thinking, and cross‑functional leadership to improve operational efficiency at scale.

Key Responsibilities

Observe to Agent (O2A) Delivery

  • Execute end‑to‑end O2A lifecycle activities (Observe → Optimize → Analyze → Run).
  • Support configuration of Observe Assistant, activity tagging, and persona behavior modeling.
  • Translate observed behavior into actionable agentic features in partnership with engineering teams.

    • ...

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