Process Enablement Manager

About the role

The Process Enablement Manager supports the transformation, optimization, and digital enablement of end‑to‑end GBS processes. This hybrid role integrates Continuous Improvement, Automation (RPA/BI), and IT / Data Enablement capabilities to deliver measurable improvements in quality, efficiency, data accuracy, and user experience. The role partners with business and process owners to identify opportunities, build scalable solutions, standardize processes, embed Lean methodologies, and accelerate digital adoption.

Key Stakeholders

• Internal GBS Operations, Automation CoE, CI/OE Team, Finance, Procurement, IT, Data & Analytics, Process Owners & Global Functional Leaders.
• External Vendors, Technology partners (UiPath, Microsoft), Consultants / audit partners.

Key responsibilities

• Identify, analyze, and deliver process improvement opportunities using Lean, Agile and continuous improvement framewo...