Process Documentation Analyst

Role Overview

The Project is looking for a mid-level
Process Documentation & Training Support Specialist
to assist in the rollout of a new core banking platform. This role is focused on producing
high-quality operational documentation
and providing
hands-on support during training and simulation activities
to ensure branch and operations readiness.

The specialist will independently develop
Job Cards and Desktop Procedures
derived from approved business processes, finalized system configurations, and validated UAT or simulation results. These materials will serve as practical, day-to-day references for branch staff, operations teams, and production support during training, conversion, and post-go-live activities.

In addition to documentation, the role will actively support training runs and system simulations by capturing questions, issues, and observations raised by participants, and coordinating closely with Subject Matter Experts (SMEs)...