Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Analyst/Process associate/Process Developer- Customer Interaction (Helpdesk)


Responsibilities


As a Customer Interaction Centre Associate, you will:

  • Employee Support and Query Resolution:
  • Serve as the first point of contact for customer queries via multiple channels, including phone, email, and chat.

  • Resolve issues proactivel...

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