Process Associate, Voice

     This position is for Genpact, Gurgaon. Talocity is the official hiring partner for Genpact.

The aspirant's role will be for Customer Service clients

1.   Respond to customer queries and customer's concern

2.   Provide support for data collection to enable Recovery of the account for end user.

3.   Maintain a deep understanding of client processes and policies

4.   Reproduce customer issues and escalate product bugs

5.   Provide excellent customer service to our customers

6.   You should be responsible to exhibit capacity for critical thinking and analysis.

7.   Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Please complete the assessment to apply for Genpact, Process Assoc...