Job Description

Role:
Process Associate – Customer Support (Australian Project)

Work Location:
McKinley, Taguig (Onsite, Philippines)

Interview Mode:
Via Teams

Duration:
Full-time

Shift:
Day shift (Australian time zone)

Hiring Process
(Online via Microsoft Teams – 1–2 days)

Compensation & Benefits

  • 13th-month bonus
  • HMO and life insurance from Day 1
  • Paid leave incentives

About the Role

The Senior Associate will manage complex customer interactions, handle escalations, and mentor junior associates while ensuring a high level of customer satisfaction.

This role combines hands-on service delivery with leadership responsibilities, requiring excellent communication, analytical, and problem-resolution skills.

Key Responsibilities

  • Handle escalated customer inquiries and ensure timely and effective resolution.
  • Support and mentor junior team members to maintain cons...

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