Process Associate

We are a well-established ethnic fashion brand with a strong offline retail presence and a rapidly growing e-commerce platform. We cater to customers across India and internationally, offering sarees, jewellery, kidswear, and other ethnic products. Our brand stands for quality, trust, and exceptional customer satisfaction.

Role Overview

The Process Associate – Customer Relations (CR) will be responsible for managing customer interactions across digital channels and converting inquiries into confirmed sales. The role focuses on relationship building, assisting customers in purchase decisions, and ensuring a seamless end-to-end online shopping experience.

Key Responsibilities

• Handle customer inquiries via calls, WhatsApp, live chat, and email in a timely and professional manner
• Convert inquiries into confirmed orders through structured follow-ups
• Assist customers with product selection...