Process Associate

• Position: Customer Support Executive – Night Shift (Inbound Voice)
• Salary: ₹15,000 – ₹19,000 per month
• Additional Benefits: Travel Allowance, Subsidized Meals, Free Cab Drop, Attendance Bonus ₹1,000/month, Annual Bonus up to ₹15,000, PF & ESI coverage
• Location: Salt Lake, Sector V, Kolkata (On-site)

Shift & Schedule:

• Night Shift (Aligned with U.S. Time Zones)
• Monday to Friday
• Fixed Weekends Off (Saturday & Sunday)

Role Overview:

• Handle inbound voice calls for U.S. Healthcare customers – no sales, no targets.
• Resolve queries efficiently and professionally.
• Provide empathetic, clear, and accurate customer support.

Requirements:

• Strong English communication skills (verbal and written); neutral or U.S.-friendly accent preferred.
• Minimum 12th pass; Grad...