Job Description

Job Type: Full Time Job Location: Gurugram

General Description

The job role demands to answer customer calls and provide the best of customer service. The candidate is expected to meet the quality standards to provide world-class service.

Key Responsibilities & Accountabilities

Job Description [Mandatory]

  • Handle incoming calls and maintain the agreed SLA’s.
  • Resolve concern by clarifying the customer’s needs and determining the cause of the problem; by offering the best solution to resolve the concern.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Identify and assess customer’s needs and resolve the query to ensure first call resolution is met.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure r...

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