Job Description

Role: Process Associate – Customer Support (Australian Project)

Location: Manila, Philippines

Interview Mode: Via Teams

Duration: Full-time

Shift: Day shift (Australian time zone)

Hiring Process: (Online via Microsoft Teams – 1–2 days)


About the Role

The Senior Associate will manage complex customer interactions, handle escalations, and mentor junior associates while ensuring a high level of customer satisfaction.

This role combines hands-on service delivery with leadership responsibilities, requiring excellent communication, analytical, and problem-resolution skills.


Key Responsibilities

  • Handle escalated customer inquiries and ensure timely and effective resolution.
  • Support and mentor junior team members to maintain consistent service q...

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