Job Description
Roles & Responsibilities :
The candidate will be responsible for L1 level based Voice/Non-Voice Help desk support for providing technical assistance and support related to automotive systems, software, and hardware within the BOSCH group. The individual must possess the basic skills / abilities and demonstrate that she/he can perform the essential functions.
Key Duties:
· Technical Assistance & Communication:
o Provide multi-channel technical support via telephone, email, and chat to resolve customer and technician inquiries.
o Articulate diagnostic findings and recommended courses of action with clarity and precision.
o Address all customer questions and concerns with professionalism and timeliness, ensuring a high standard of service.
· Advanced Diagnostics & Problem-Solving:
o Employ advanced diagnostic tools ...
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