Job Description
Work arrangement
Full 5-day work in the office
Key Tasks & Responsibilities
Analyze and identify process opportunities, develop action plans, and implement improvements across six ventures.
Monitor and measure the impact of new or improved processes rolled out to ensure achievement of desired outcomes.
Coordinate creation of training materials, e-learning modules, and job aids across BPO partners
Foster interactive and engaging learning experience to promote knowledge retention & skill upskilling
Collaborate across stakeholders to assess training needs & develop programs to achieve business results
Drive insight-sharing initiatives with key stakeholders and leadership on projects, top pain points, and agent opportunities.
Qualifications & Skills
A minimum of 3 years of experience in training, learning & development or operations, with at least 1 years in a leadership role
Proficient in designing and delivering training programs across various medi...
Full 5-day work in the office
Key Tasks & Responsibilities
Analyze and identify process opportunities, develop action plans, and implement improvements across six ventures.
Monitor and measure the impact of new or improved processes rolled out to ensure achievement of desired outcomes.
Coordinate creation of training materials, e-learning modules, and job aids across BPO partners
Foster interactive and engaging learning experience to promote knowledge retention & skill upskilling
Collaborate across stakeholders to assess training needs & develop programs to achieve business results
Drive insight-sharing initiatives with key stakeholders and leadership on projects, top pain points, and agent opportunities.
Qualifications & Skills
A minimum of 3 years of experience in training, learning & development or operations, with at least 1 years in a leadership role
Proficient in designing and delivering training programs across various medi...
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