Process and Training Associate, Customer Care

Work arrangement

Full 5-day work in the office

Key Tasks & Responsibilities

• Analyze and identify process opportunities, develop action plans, and implement improvements across six ventures.
• Monitor and measure the impact of new or improved processes rolled out to ensure achievement of desired outcomes.
• Coordinate creation of training materials, e-learning modules, and job aids across BPO partners
• Foster interactive and engaging learning experience to promote knowledge retention & skill upskilling
• Collaborate across stakeholders to assess training needs & develop programs to achieve business results
• Drive insight-sharing initiatives with key stakeholders and leadership on projects, top pain points, and agent opportunities.

Qualifications & Skills

• A minimum of 3 years of experience in training, learning & deve...