Job Description

Responsible for the planning, facilitation, and promotion of Audit and Compliance strategies and programs to business units in accordance with company’s Audit and Compliance policies and requirements.

EDUCATION and EXPERIENCE:

  • Candidate must possess at least a Bachelor's/College Degree in any field
  • Preferably with 2-3 years working experience in the Call Center Industry
  • Preferably with one to two years’ experience in supervisory role overseeing quality management and with ISO QMS background
  • Good English oral and written communication skill
  • Experience and successfully led a process audit activity
  • Excellent knowledge in performing root cause analysis (business and data analysis)
  • Advance knowledge on Client Management

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