Process and Compliance Auditor

JOB SUMMARY:

Responsible for the planning, facilitation, and promotion of Audit and Compliance strategies and programs to business units in accordance with company’s Audit and Compliance policies and requirements.

EDUCATION and EXPERIENCE:

• Candidate must possess at least a Bachelor's/College Degree in any field

• Preferably with 2-3 years working experience in the Call Center Industry

• Preferably with one to two years’ experience in supervisory role overseeing quality management and with ISO QMS background

• Good English oral and written communication skill

• Experience and successfully led a process audit activity

• Excellent knowledge in performing root cause analysis (business and data analysis)

• Advance knowledge on Client Management

• Expertise in Project Management