PROCESS ANALYST (Specialist)

The Process Analyst is responsible for analyzing, designing, optimizing, and sustaining business processes to enable efficient, scalable, and well-controlled operations for Sun Life Philippines. The role supports both transformation initiatives and day-to-day operational run-state requirements, ensuring that business processes deliver measurable value in quality, turnaround time, cost efficiency, and client experience.

The Process analyst will work closely with Operations (New Business/Underwriting, Policy Administration, Claims, Billing & Collections, Client Servicing, Agency Distribution & Support, and related functions) to maintain process health, reduce friction, resolve issues, and implement continuous improvements. The role also contributes to quality assurance and quality uplift through process reviews, defect analysis, control strengthening, and standardization.