Job Description

Job Purpose

The Process Analyst is responsible for analyzing, designing, optimizing, and sustaining business processes to enable efficient, scalable, and well‑controlled operations for Sun Life Philippines. The role supports both transformation initiatives and day‑to‑day operational run‑state requirements, ensuring that business processes deliver measurable value in quality, turnaround time, cost efficiency, and client experience.

Major Accountabilities

Transformation & Change Execution

  • Lead and support process reviews, redesign initiatives, and optimization programs aligned to business objectives.
  • Conduct value stream mapping, workflow decomposition, and efficiency diagnostics to enable simplification and automation.
  • Support transformation delivery through process documentation, user validation, impact analysis, and adoption readiness.
  • Define KPIs and metrics to track performance improvements and assess po...

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