Job Description

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Business Analyst – Operational Excellence (Six Sigma)

Career Track:  Individual Contributor → Process Excellence Leadership
Level:  BA II / Senior BA (based on certification)
Reports to:  Operations Leadership

Role Purpose

The Business Analyst (Six Sigma) is a strategic architect of efficiency , focused on operational excellence, process optimization, and data-driven improvement .
This role goes beyond traditional requirements analysis and is accountable for measurable performance, cost, and quality outcomes .

Key Accountabilities (What You Own)

Operational Excellence & DMAIC

  • Lead end-to-end improvement initiativ...

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