Problem Process Owner

About HOYA

Founded in 1941 in Tokyo, Japan, Hoya is a global med-tech company, and a leading supplier of innovative high-tech and medical products. Hoya is active in the fields of healthcare and information technology providing eyeglasses, medical endoscopes, intraocular lenses, optical lenses as well as key components for semiconductor devices, LCD panels and HDDs. With about 160 offices and subsidiaries worldwide, Hoya currently employs a multinational workforce of about 38,000 people.

Job Purpose:

Responsible for managing the lifecycle of all problems within an organization, aiming to prevent incidents from happening and minimizing the impact of those that cannot be prevented. This role leads the discovery of root causes to bridge the gap between reactive incident response and proactive service improvement.

Key Responsibilities:

• Problem Identification & ...