Problem Manager

We are seeking a talented individual to join our team at Marsh. This role will be based in Toronto, Canada . This is a hybrid role that requires working at least three days a week in the office.

We will count on you to:

• Determine root cause and resolution for problems and recommend improvements to prevent recurrence.
• Analyze incident volumes and trends to identify process or technology changes that reduce incidents, streamline resolution, or shift resolution to lower support tiers.
• Conduct postmortems for critical incidents, produce business-facing reports detailing the incident, root cause, and remediation steps, and recommend corrective actions.
• Chair Problem Boards and other service-relationship meetings to review outages, resolutions, and ongoing corrective actions; coordinate problem initiatives across Marsh as needed.
• Manage the problem management process by collaborating with technical, management, and ...