Job Description
Work Set-Up:
Open for Hybrid Set-Up | Upper McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting Schedule (US Hours)
About This Role:
Problem management identifies and manages problems using preventative methods and identifying underlying causes to help prevent future issues. With a structured workflow for diagnosing root causes and fixing problems, it helps eliminate recurring incidents and minimize the impact of unexpected disruptions.
Primary Duties and Responsibilities:
Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution.
Prepare statistics, KPI and trend reports for use in the problem management process. Identify problems through the review and focus on optimizing processes.
Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently.
Coordinate, standardize, and lead all ITIL ...
Open for Hybrid Set-Up | Upper McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting Schedule (US Hours)
About This Role:
Problem management identifies and manages problems using preventative methods and identifying underlying causes to help prevent future issues. With a structured workflow for diagnosing root causes and fixing problems, it helps eliminate recurring incidents and minimize the impact of unexpected disruptions.
Primary Duties and Responsibilities:
Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution.
Prepare statistics, KPI and trend reports for use in the problem management process. Identify problems through the review and focus on optimizing processes.
Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently.
Coordinate, standardize, and lead all ITIL ...
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