Job Description

A leading technology consultancy is seeking a Problem Manager/Analyst in Johannesburg, South Africa. The successful candidate will own the complete Problem Management lifecycle, ensuring proactive detection and resolution of issues to enhance service stability. Responsibilities include developing robust RCA processes and collaborating with various technical and operational teams to drive improvements. Ideal candidates will have 3 to 5 years of IT experience, strong analytical skills, and proficiency in Service Now. This role offers an opportunity to contribute to organizational success through effective problem management.
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