Problem Management Administrator

Position Overview

We are seeking a detail-oriented and proactive Problem Manager to join our IT department. The Problem Manager will be responsible for managing the Problem Management process, identifying root causes of incidents and recurring issues, and implementing preventive measures to minimize their impact on business operations. This role requires strong analytical skills, technical expertise, and the ability to collaborate effectively with cross-functional teams. Also, support on Service Level Management practice.

Key Responsibilities:

• Lead the Problem Management process, including identification, analysis, investigation, and resolution of root causes for incidents and recurring issues.
• Collaborate closely with Incident Managers, Service Desk teams, and other IT stakeholders to prioritize and resolve problems impacting service delivery and operational efficiency.
• Conduct root cause analysi...