Problem Coordinator

About the role

The Problem Coordinator is responsible for the effective implementation and oversight of the Problem Management process across multiple client accounts. This role plays a key part in minimising the impact of Problems on business operations by ensuring that the root causes of Incidents are systematically identified, investigated, and resolved.

Operating in a complex, multi-customer environment, the Problem Coordinator must be an analytical thinker with a strong understanding of ITIL practices, excellent coordination and communication skills, and a proactive approach to Problem-solving.

Key responsibilities include reviewing and coordinating all Problem and Change Management activities within assigned accounts, contributing to the timely identification and resolution of Problems, and ensuring that preventative actions are implemented to avoid recurrence.

The Problem Coordinator plays a pivotal active role in service improv...