Job Description

Overview


Reporting into the Head of IT Service Management, your role will be to own the ITSM processes for change, CMDB and Asset Management.

Responsibilities

Key Accountabilities:

Problem Management:

  • Lead the problem management process to identify, analyze, and resolve root causes of incidents.
  • Develop and maintain problem management policies and procedures.
  • Conduct root cause analysis and coordinate with IT teams to implement permanent solutions.
  • Maintain a problem management database and ensure accurate documentation of known errors and workarounds.

    • Change Management:

  • Oversee the change management process to ensure changes are implemented with minimal disruption to services.
  • Further develop and maintain change management processes and best practices.
  • Chair the Change Advisory Board (CAB) meetings and ensure effective communication of change activi...

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