Problem Analyst

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

We are looking for a Problem Analyst to join our team. This key role will work within Cloud Operations and Five9 teams to review, manage and implement permanent solutions for Problem records using ITIL Problem Management Processes.
Key Responsibilities:

• Implement and maintain Five9's problem management process
• Review problem candidates, assess against documented criteria and implement the problem management process for eligible issues
• Manage the Problem Management process and coordinate all activities require...