Problem Administrator

We are looking for a highly organized and detail driven Administrative Assistant to support the IT Problem Manager in the coordination, documentation, and governance of the Problem Management function. This role helps ensure stable IT services by supporting investigations into root causes, tracking long term fixes, and assisting with reporting and communication across the business. The ideal candidate thrives in structured environments, enjoys working with data and documentation, and is comfortable coordinating between technical teams and leadership stakeholders.

Responsibilities

Administrative & Operational Support

• Provide day to day administrative support to the IT Problem Manager.
• Schedule and coordinate Problem Review Meetings, Post Incident Reviews (PIRs), and Root Cause Analysis (RCA) sessions.
• Prepare meeting agendas, take detailed minutes, and track follow up actions.
• Maintain calendars, manage workflow plann...