Private Cloud Operations Engineer

About the Role

We are looking for a
Private Cloud Operations Engineer

to support after-sales operation and maintenance of private cloud products. This role involves ensuring system stability, handling incidents, and collaborating with cross-functional teams to deliver high-quality cloud operation services to customers.

Job Responsibilities

• Provide after-sales operation and maintenance support for private cloud products, including routine inspections, incident response, capacity expansion, and version upgrades.
• Proactively manage customer issues, continuously track system stability risks, and ensure reliable operation of customer environments.
• Identify and prioritize critical customer incidents, coordinate with internal technical teams to resolve issues efficiently, and minimize business impact.
• Accumulate operational experience and continuously improve standard operating procedures (SOPs).
• Enhance team technical...