Priority Support Officer

Here at Halton Housing, we are looking for an experienced Priority Support Officer to work across our vibrant organisation.

Hours: 37 hours per week (Monday - Friday)
Duration: Permanent

What You’ll Do:

• Manage a patch of properties, ensuring tenancies are sustained and resources are targeted effectively
• Assess referrals, identify risks and vulnerabilities, and refer customers for appropriate support
• Carry out home visits to assess property condition and support customers to maintain their tenancy
• Manage a caseload, using data and insight to provide tailored support and improve outcomes
• Support vulnerable customers, including victims of domestic abuse, working with internal teams and external partners
• Provide clear advice to customers and colleagues, managing expectations in line with policies and procedures
• Use systems and digital tools to manage cases, communicat...