Job Description

Who is Forcepoint?

Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!

Responsibility

  • Provide remote support to our Global customers through Phone/E-mail and Chat Channel
  • Responding to customer queries in a timely manner, Regular follow-ups with customers with recommendations, updates, and action plans
  • Replicate customer issues and engage product team in a timely manner for quick resolution
  • Leverage internal technical expertise, including peers, mentors, knowledge base and othe...

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