Job Description
The Senior Technical Consultant for Customer & Industry Workflows is a technical responsible for guiding clients through the implementation of ServiceNow’s Customer Service Management (CSM)
This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.
Key Responsibilities
Project Delivery
Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
Oversee technical delivery, ensuring alignment with client requirements and Ser...
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