Principal Support Engineer

As a Principal Support Engineer, you will be the tier three Subject Matter Expert point of contact for our customers seeking technical assistance within Advantive for the strategic Kiwiplan product line. Our Support Engineer Team is fully remote, and you will provide support through various channels, including phone, email and our support portal. Your primary responsibilities will include diagnosing and resolving high-level technical issues, verifying escalation of more complex technical concerns to Development or other cross-functional partners, mentoring Support Engineers and Senior Support Engineers in our tier one and two teams, and overall ensuring customer satisfaction and maintaining world-class service standards.

As a Principal Support Engineer, you must be professional, solution-oriented, and driven to uncover the root cause of any given problem. You will be able to quickly analyze the situation, identify the solution, and make clear and informed recommendations to pe...