Principal Software Engineer

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A bit about the team

Toast Support is undergoing a multi-year transformation to become a seamless, intelligent, and trusted companion for every restaurant—delivering fast, proactive, and deeply human help when it matters most. Support Technology sits at the center of this evolution, powering the tools, platforms, and AI experiences that connect customers, agents, and Toast systems across every support interaction.

We are looking for a Principal Software Engineer to help define and drive the technical foundation of this transformation. In this role, you will shape the evolution of Toast’s Support Technology ecosystem, spanning agent tooling, AI-powered voice and chat experiences, the Support Center, customer communication platforms, and a modernization of ou...